Experience the advantages of International SIM Card
Ease of Purchase
Hassle-free online purchase with a few clicks. Enjoy seamless connectivity on your adventures with just a few clicks, simplifying your travel experience.
Retain Existing SIM
Keep your existing number and enjoy the convenience of staying connected without the hassle of notifying everyone about a new one by retaining your Whats app number. Seamless communication and familiarity are at your fingertips wherever you go.
Save on Roaming
Unlock the freedom of international travel with Matrix SIM/eSIM, saving you from excessive international roaming charges while ensuring constant connectivity. Seamlessly switch between local networks and enjoy affordable and hassle-free communication wherever you roam.
Experience the advantages of eSIM
No SIM Swapping
No need to swap tiny SIM cards as the eSIM is activated basis scanning the QR code
QR Code on Email
No physical delivery is required as the QR code is sent on your email ID
Check your device eSIM Compatibility
✅ Dial *#06# and press the call
✅ Can you see your device’s eSIM unique identification number (EID)?
✅ if yes, your phone is eSIM compatible.
Steps to Install Matrix Esim for IOS 17
Open Settings
Open settings and look for Mobile Services
Go to Mobile Service
In mobile Services see Add eSIM
Setup Mobile Services
In setup mobile service USE QR code
Open Photos
Open photos and look scan QR code of the esim
International SIM Card
Unlimited WhatsApp calling with high speed data
Uninterrupted local calls abroad and back home
Save huge cost on international roaming
Convenience of free home delivery
Optional Airport Pickup or Last mile Airport Pickup
International eSIM
Instant Activation
Delivery on email as QR code
No need to swap sim cards
No need to look for a physical store
Scan and Start
Travel Insurance
Customised for Leisure , Business and Education related Travel
Covers Medical Expenses : Cashless and Reimbursement
Covers Travel related inconveniences
Covers 1 day old child to our senior most citizens
Australia Student Health Cover also available
Underwritten by Bajaj Allianz General Insurance Company Limited.
Forex Services
Products we offer:
Currency Notes
Prepaid Forex Cards
Send Money Abroad
Forex For Students
Application Fee Remittance
Tuition Fee Payment
Payment via Flywire
Forex Travel card
Forex for Personal / Living expenses
Let customers speak for us
There's been a slight delay in receiving the QR code for the e-sim, but the support team was very proactive and helped me out within no time. Overall the network coverage was excellent and there were no interruptions whatsoever. 100% recommends and now they'll be my "go to" international sim card vendors.
I had not completed the KYC because of the urgency of travel. When my eSIM did not work, I reached out to Matrix and they confirmed that KYC is pending from my side. They gave me multiple options to submit the KYC documents (via email or via webform). I used the latter - since they had sent an email reminder as well. As soon as I submitted the KYC docs, the eSIM was activated and International Roaming started working. Connectivity etc was as per expectations.
I used this when I was in Vietnam and I also purchased a local sim. The rate is almost equal and they give Viettel ESIM which is best network in Vietnam.
It's much cheaper than other sims.
40gb for 15 days
There is a 5 gb per day cap however.
great speeds and connectivity overall
Used Matrix SIM for my recent Thailand trip and found it very useful. It worked effectively and much better than Airtel International Roaming which hardly worked with 3 times the price. I need for Srilanka trip now with 25+GB. Hope Matrix has one.
Hello Matrix team,
Thank you so much for your excellent service. I recently visited Thailand for a family vacation and needed a SIM for Thailand. I would like to congratulate Ms. Pooja for her support, clear communication and solving the queries in a timely manner.
Looking forward to using your SIMs in the future international tours as well.
Thank You !
1 Jan 2023
Dear Ms. Soniya,
feedback - It was a very wonderful experience with your guidance to procure matrix sims. I have received many calls and offers from matrix and other dealers, but the way of customer handling was great. I want to award points as 10, out of 10.
16 Dec 2022
Hello Soniya,
Thank you for providing excellent support and clarifying all my queries regarding the phone models etc.
Appreciate excellent support provided by you.
5 Nov 2022
Hi Pooja,
This positive feedback is regarding the support you provided on my query.
It's really great to experience such a support from skilled professionals like you. To people like us who have less knowledge on the subject, it feels good to be supported by skilled personnel like you.
Its people like you who are ensuring that customer are getting complete information every time.
Only after such experiences, we keep the faith in your company as well !
31 Oct 2022
Hi Yashashvi,
I am writing in to thank you for providing seamless and transparent customer experience.
In last few months I have had couple of interactions with you and both of them have been extremely satisfying. You have gone extra mile to ensure best customer service is provided in a very short span of time. You have been very flexible to customer requirement.
Thank you for this wonderful experience. I truly appreciate it and would always recommend Matrix and you as a point of contact!
28 Oct 2022
I ordered the matrix SIM for my recent visit to Dubai. I placed the order online prior to my travel. I took help from the customer service locally - from Ms. Soniya Sachwani.
She provided me all info prior to my purchase and true to what she explained, the entire process of getting the sim activated as soon as I landed, was very smooth and seamless. I surely recommend the product for anyone travelling overseas and do not wish to activate international roaming on their existing sim. Special thanks to Ms. Soniya for her excellent support.
Posted on 27 Oct 2022 on Google
Dear Yashashvi
I would like to take this moment to thank you for all the support and help you provided on behalf of MATRIX Sim services for my travel to Thailand.
I would also like to state that this was my first international travel, and I was really worried about how I was going to be in contact with my family members. I knew Matrix does provide international sim cards, but with no knowledge of its procedure, I called the Matrix helpline and with grace of god I got connected to you 🙂. After that everything went so smoothly, from buying the sim, getting it delivered within 24 hrs. and it automatically got activated once I reached Thailand.
I am really happy with the Matrix services and its top-notch quality standard. Thank you so much for everything. Surely, I will always be buying from Matrix. I surely know now, There is no need to worry in this aspect in my future travels.
Once again, Thank you so much. Really appreciated.
24 Oct 2022
Dear Ritika
I have been using Matrix services from 2010 (I got my first UK student SIM thanks to my father)
Ever since I have only been using their packages for international travel.
I had THE MOST PLEASANT EXPERIENCE interacting with one of your agents called Ritika she was extremely supportive throughout and very very very proactive.
I wanted to personally drop in a good word for her!
21 Oct 2022
I was facilitated by Soniya Sachwani for Matrix travel insurance and matrix sim. Really happy with her dedication and services. She assisted me with all my queries and made the process very smooth.
Posted on Google on 27 Sep 2022
Delhi Airport Team
I would like to appreciate 👍 and thank you 🙏 for your International departure sim card package service. I found your outlet at International departure useful and worthy. The customer service staff is very informative and useful. They have great product knowledge. Your product is worth buying for a short term travel, transit or stay outside indian territory.
Please convey my thanks to concern team members. 5 star rating ⭐⭐⭐⭐⭐ for your service. ❤️
18 Sep 2022
Dear Ujjawal Kumar
“I wanted to take some time out to personally pen down a note of appreciation about your engagement in my case. Your attention to detail and personal ownership with the E2E process from procurement, delivery and post-delivery engagement is impeccable and a trait that will take you places in the customer service industry. Keep up this attitude and Thank You! again for this experience and making me an ‘evangelist’ about your company and services”.
29 Aug 2020
I was planning to travel to the US for a long vacation. I was very confused while selecting the SIM. One of my cousins suggested buying Matrix SIM. And it turns out to be a very good choice. It has strong signals almost everywhere. Also, it lets me be connected with my loved ones without worrying about burning a hole in my pocket.
I used a Matrix SIM card for an event streaming in Greece. Worked seamlessly and without ant network issues.Highly recommend for working professionals flying abroad frequently.
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FAQ
eSIM
What is an eSIM?
The term "eSIM" simply means an embedded SIM card. There are no physical SIM cards involved and no physical swapping over required by you. An eSIM is basically a small chip inside your phone and works in a similar way to the NFC chip that's used for payment tech like Apple Pay and Google Pay.
The information on an eSIM is rewritable, meaning you can decide to change your operator with a simple phone call. They're really easy to add to a data plan – connecting devices with eSIMs to a mobile account can be done in minutes.
eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the mobile phone network to the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to the mobile network.
What all services can be used with an eSim?
This product enables you to make or receive calls, send or receive SMS or use data.
How to buy plans for eSim?
We have a large range of prepaid plans specifically designed according to the travelers’ need. We provide country specific data or voice plan depending upon your destination country and data volume consumption. You can buy a data/voice plan depending on your requirement from the Matrix website at www.matrix.in.
How to activate the eSim?
On successful purchase of an eSim you will receive a QR code on your email address provided at the time of booking, you need to scan the QR code to install the eSim on to your phone. Please do check if your phone is compatible for esim from list of compatible device for apple phones, android or other phones.
What number will be my Mobile number? And can I use my existing mobile number?
We provide number basis the country of travel. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received on both the numbers, since your existing number is also in use for calls you will not miss any incoming calls on your existing number.
What is the validity of the plan?
Depending upon the plan you buy, the validity will come accordingly.
Is my device eSIM compatible?
Ordering
How do I order a SIM or an eSIM?
You can simply select your product based on the country or countries you are travelling to. Please select the plan which is most suitable to you, and then select the form i.e. SIM or eSIM. In case you are still not sure which product to select, please give us a chance to help you by calling on the number mentioned on the home page or get is touch with us on live chat.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Others
How do I check my data balance?
Currently the data balance may be checked by sending a mail at support@matrix.in
Travel Insurance
Why do I need International Travel Insurance?
Travel and Medical Insurance covers unexpected medical situations and travel related inconveniences like passport loss, baggage delay, personal liability etc.
What medical situations are included in International Travel Insurance?
-Pre-existing diseases are not covered.
- Covid related medical expenses are covered.
-Hospitalisation due to accident or sickness is Cashless, with USD 100 deductible
-OPD/ Emergency Room expenses have to be paid by you. You can claim reimbursement, upon your return to India. Applicable deductible is USD 100
What if my trip is cancelled or postponed after buying Insurance?
In both situations, please write to us for cancellation of policy, prior to your policy start date.The cancellation and refund process takes 4-5 business days.
Write to us on support@matrix.in
My details are incorrectly captured while buying Insurance. How do I have them corrected?
Write to us on support@matrix.in
If there is no change in the policy premium by incorporating the corrections - Then the original policy is endorsed. However, if due to the proposed correction, the premium increases or decreases (e.g date of birth, travel dates etc) - Then the original policy is cancelled and will have to be reissued.
Am abroad and need assistance, how do I contact the Insurer?
For medical assistance - Write to medical.services@allianz.com
For non Medical Assistance - Write to travel@allianz.com
24/7 Call Centre - +91 124 4343838
Travel Claims Missed Call number : +91 124 6174720
Am abroad and my trip is being extended by a few days. Can I extend my Travel Insurance policy?
Kindly write to us at support@matrix.in for Good Health declaration Form. Before your policy end date, you will be required to fill it and send it to us for policy extension, along with your original policy certificate.
I am a Senior Citizen, how do I get Travel Insurance?
In you are in age group 61 years to 70 years - Policy can be purchased online, on this website If you are 71 years and above - Write to us as support@matrix.in and we'll guide you with necessary document requirements and have the policy issued.No medical tests are required for Senior Citizens.
Am holding a Foreign Passport but am resident in India, can I get Travel Insurance for my upcoming International trip?
Travel Insurance can be issued upon filling a Proposal form, along with a copy of your OCI / Work Permit and your passport.Kindly write to us at support@matrix.in
