Experience the advantages of International SIM Card
Ease of Purchase
Hassle-free online purchase with a few clicks. Enjoy seamless connectivity on your adventures with just a few clicks, simplifying your travel experience.
Retain Existing SIM
Keep your existing number and enjoy the convenience of staying connected without the hassle of notifying everyone about a new one by retaining your Whats app number. Seamless communication and familiarity are at your fingertips wherever you go.
Save on Roaming
Unlock the freedom of international travel with Matrix SIM/eSIM, saving you from excessive international roaming charges while ensuring constant connectivity.
Experience the advantages of eSIM
No SIM Swapping
With eSIM, you never need to physically swap SIM cards again. Activate or switch cellular plans instantly, enhancing convenience and security. Enjoy seamless connectivity without the hassle of handling physical SIM cards.
QR Code on Email
QR codes in emails allow instant activation of cellular plans. Simply scan the code with your device to set up your eSIM effortlessly, without the need for physical SIM cards. Enjoy quick, convenient, and secure connectivity.
No Physical Store
With eSIM technology, you can activate your plan instantly without the need to search a physical store. This means no more time-consuming trips or waiting in line.
How to activate Matrix SIM or eSIM?
Order SIM/eSIM
Browse through the available plans, and select the one that best suits your needs. Complete the payment process using your preferred method, and you will receive a confirmation email once your order is successfully placed.
Receive SIM/eSIM
Your physical SIM card will be delivered to the address you provided during the order process via courier. If you opted for an eSIM, you will receive an email with a QR code and installation instructions for your device.
Complete KYC
As per the DOT guidelines, it is important to complete KYC for every user of the SIM/eSIM. In the order confirmation email, you will receive a link to upload your documents. Please complete your KYC by uploading the documents.
Activated
After successful KYC verification, the Matrix system will automatically activate your SIM card. You will receive an email confirmation once your SIM is activated and ready to use. This process generally take 10 min after the KYC.
How to check eSIM Compatibility?
✅ Dial *#06# and press the call
✅ Can you see your device’s eSIM unique identification number (EID)?
✅ if yes, your phone is eSIM compatible.
How to Install Matrix eSIM in iPhone?
Open Settings
Open settings and look for Mobile Services
Go to Mobile Service
In mobile Services see Add eSIM
Setup Mobile Services
In setup mobile service USE QR code
Open Photos
Open photos and look scan QR code of the esim
How to Install Matrix eSIM in an Android Phone?
Connections
Open your phone’s Settings and navigate to Connections.
SIM manager
Under Connections, select SIM Manager to manage your SIM profiles.
Add eSIM
Tap on Add eSIM to begin the process of adding your Matrix eSIM.
Scan QR Code
Use your phone’s camera to scan the QR code provided by Matrix.
International SIM Card
Unlimited WhatsApp calling with high speed data
Uninterrupted local calls abroad and back home
Save huge cost on international roaming
Convenience of free home delivery
Optional Airport Pickup or Last mile Airport Pickup
International eSIM
Instant Activation
Delivery on email as QR code
No need to swap sim cards
No need to look for a physical store
Scan and Start
Travel Insurance
Customised for Leisure , Business and Education related Travel
Covers Medical Expenses : Cashless and Reimbursement
Covers Travel related inconveniences
Covers 1 day old child to our senior most citizens
Australia Student Health Cover also available
Underwritten by Bajaj Allianz General Insurance Company Limited.
Forex Services
Products we offer:
Currency Notes
Prepaid Forex Cards
Send Money Abroad
Forex For Students
Application Fee Remittance
Tuition Fee Payment
Payment via Flywire
Forex Travel card
Forex for Personal / Living expenses
Let customers speak for us
Recently used matrix card in my Japan visit. Service was really good throughout. Activation was really smooth and easy.
No issue face during the trip. Nice, recommend for all.
Dear Matrix,
I am writing to let you know that I have received the sim and I am highly satisfied with the service provided.
Thank you for the excellent service.
Looking forward to use in China in coming days and once used your sim let you know
Best regards,
U Ganesh Nayak
Place order, Get email for kYc and within few mins you get your eSim QR.
Honestly I was very unsure and not sure if this is a good idea. However, except for using a new number the. Using Matrix was truly a seamless experience. Much more reasonable than our carriers and always connected. Even the buying process and the KYC is absolutely simple. The customer care is so helpful and very responsive with quick turnaround.
I have known Ms. Sonia for almost 3 years. She is very prompt in processing the KYC, payment and SIMs for our yearly trips. Best person to reach out to for help.
Thank you so much for your great network!
The Matrix eSIM is very reasonable and provides a lot of data, calls and messages within its packages that is absolutely great for international travel! It’s so easy to set up and start using once I landed in Australia. Their customer service is also very responsive and helpful. Highly recommend for your international travels!
I spoke to Amar of Matrix Kochi Airport Sim Card Shop regarding acquiring a SIM Card for India on arrival from London.
He was most helpful although his furled was SIM Cards for Indians going abroad.
He was polite , diligent and respectful and managed to sort out my query by going the extra mile.
Kudos to Matrix for employing such an efficient and respectful staff.
With many thanks
BK Gurtu
Added it to my phones esim a few days before the trip, as soon as I landed I could use it like I use my regular service provider.
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FAQ
eSIM
What is an eSIM?
The term "eSIM" simply means an embedded SIM card. There are no physical SIM cards involved and no physical swapping over required by you. An eSIM is basically a small chip inside your phone and works in a similar way to the NFC chip that's used for payment tech.
The information on an eSIM is rewritable, meaning you can decide to change your operator with a simple phone call. They're really easy to add to a data plan – connecting devices with eSIMs to a mobile account can be done in minutes.
eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the mobile phone network to the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to the mobile network.
What all services can be used with an eSim?
This product enables you to make or receive calls, send or receive SMS or use data.
How to buy plans for eSim?
We have a large range of prepaid plans specifically designed according to the travelers’ need. We provide country specific data or voice plan depending upon your destination country and data volume consumption. You can buy a data/voice plan depending on your requirement from the Matrix website at www.matrix.in.
How to activate the eSim?
On successful purchase of an eSim you will receive a QR code on your email address provided at the time of booking, you need to scan the QR code to install the eSim on to your phone. Please do check if your phone is compatible for esim from list of compatible device for apple phones, android or other phones.
What number will be my Mobile number? And can I use my existing mobile number?
We provide number basis the country of travel. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received on both the numbers, since your existing number is also in use for calls you will not miss any incoming calls on your existing number.
What is the validity of the plan?
Depending upon the plan you buy, the validity will come accordingly.
Is my device eSIM compatible?
Ordering and Delivery
How do I order a SIM or an eSIM?
You can simply select your product based on the country or countries you are travelling to. Please select the plan which is most suitable to you, and then select the form i.e. SIM or eSIM. In case you are still not sure which product to select, please give us a chance to help you by calling on the number mentioned on the home page or get is touch with us on live chat.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
What are the delivery timelines for Matrix Sim?
In case of a physical SIM card, the product is dispatched on the same day if the order is placed before 4 pm on a working day. For orders placed after 4 pm or on a non-working day, it is dispatched on the next working day. For more details please click here
How to recharge matrix SIM or Matrix eSIM?
You may please visit https://recharge.matrix.in/ to recharge Matrix SIM or eSIM.
Travel Insurance
Why do I need International Travel Insurance?
Travel and Medical Insurance covers unexpected medical situations and travel related inconveniences like passport loss, baggage delay, personal liability etc.
What medical situations are included in International Travel Insurance?
-Pre-existing diseases are not covered.
- Covid related medical expenses are covered.
-Hospitalisation due to accident or sickness is Cashless, with USD 100 deductible
-OPD/ Emergency Room expenses have to be paid by you. You can claim reimbursement, upon your return to India. Applicable deductible is USD 100
What if my trip is cancelled or postponed after buying Insurance?
In both situations, please write to us for cancellation of policy, prior to your policy start date.The cancellation and refund process takes 4-5 business days.
Write to us on support@matrix.in
My details are incorrectly captured while buying Insurance. How do I have them corrected?
Write to us on support@matrix.in
If there is no change in the policy premium by incorporating the corrections - Then the original policy is endorsed. However, if due to the proposed correction, the premium increases or decreases (e.g date of birth, travel dates etc) - Then the original policy is cancelled and will have to be reissued.
Am abroad and need assistance, how do I contact the Insurer?
For medical assistance - Write to medical.services@allianz.com
For non Medical Assistance - Write to travel@allianz.com
24/7 Call Centre - +91 124 4343838
Travel Claims Missed Call number : +91 124 6174720
Am abroad and my trip is being extended by a few days. Can I extend my Travel Insurance policy?
Kindly write to us at support@matrix.in for Good Health declaration Form. Before your policy end date, you will be required to fill it and send it to us for policy extension, along with your original policy certificate.
I am a Senior Citizen, how do I get Travel Insurance?
In you are in age group 61 years to 70 years - Policy can be purchased online, on this website If you are 71 years and above - Write to us as support@matrix.in and we'll guide you with necessary document requirements and have the policy issued.No medical tests are required for Senior Citizens.
Am holding a Foreign Passport but am resident in India, can I get Travel Insurance for my upcoming International trip?
Travel Insurance can be issued upon filling a Proposal form, along with a copy of your OCI / Work Permit and your passport.Kindly write to us at support@matrix.in
