You can simply select your product based on the country or countries you are travelling to. Please select the plan which is most suitable to you, and then select the form i.e. SIM or eSIM. In case you are still not sure which product to select, please give us a chance to help you by calling on the number mentioned on the home page or get is touch with us on live chat.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

The term "eSIM" simply means an embedded SIM card. There are no physical SIM cards involved and no physical swapping over required by you. An eSIM is basically a small chip inside your phone and works in a similar way to the NFC chip that's used for payment tech like Apple Pay and Google Pay. 

The information on an eSIM is rewritable, meaning you can decide to change your operator with a simple phone call. They're really easy to add to a data plan – connecting devices with eSIMs to a mobile account can be done in minutes. 

eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the mobile phone network to the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to the mobile network.

This product enables you to make or receive calls, send or receive SMS or use data.

We have a large range of prepaid plans specifically designed according to the travelers’ need. We provide country specific data or voice plan depending upon your destination country and data volume consumption. You can buy a data/voice plan depending on your requirement from the Matrix website at www.matrix.in.

On successful purchase of an eSim you will receive a QR code on your email address provided at the time of booking, you need to scan the QR code to install the eSim on to your phone. Please do check if your phone is compatible for esim from list of compatible device for apple phones, android or other phones.  

We provide number basis the country of travel. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received on both the numbers, since your existing number is also in use for calls you will not miss any incoming calls on your existing number.

Depending upon the plan you buy, the validity will come accordingly.

Check device compatibility

Foreign exchange can be taken under private visit category governed by the overall LRS limit of USD 2,50,000 per traveler in a single financial year, as per regulations. However, only USD 3000 of that amount can be carried as currency notes for a particular trip– the balance has to be in the form of prepaid forex cards

You will need your passport, PAN, a valid visa,
and a confirmed air ticket.

Yes, you can place an order through the web
portal however the transaction will be processed on the next working day.

In the event of cancellation of the journey,
the foreign exchange drawn for this specific travel must be surrendered within
60 days from the date of its purchase.

Yes, our service executive will pick up the
physical documents from your mentioned address on the portal. Please make sure
to keep them ready and sign in the presence of person

Once you complete your order on the
portal, we will send you a confirmation mail and a SMS to the registered email address and mobile number you enter at the time of Sign up.

Travel and Medical Insurance covers unexpected medical situations and travel related inconveniences like trip cancellation, passport loss, baggage delay, personal liability et al.

• Hospitalisation due to accident or sickness is Cashless, with USD 100 deductible
• OPD/ Emergency Room expenses have to be paid by you. You can claim reimbursement, upon your return to India. Applicable deductible is USD 100
• Pre-existing diseases are not covered unless opted for Pre-existing illness coverage with additional premium. 
• Dental Services for immediate relief of dental pain, up to specified amount.

In both situations, please write to us for cancellation of policy, prior to your policy start date.The cancellation and refund process takes 4-5 business days.

Write to us on support@matrix.in

Write to us on support@matrix.in

If there is no change in the policy premium by incorporating the corrections - Then the original policy is endorsed. However, if due to the proposed correction, the premium increases or decreases (e.g date of birth, travel dates etc) - Then the original policy is cancelled and will have to be reissued.

For medical assistance - Write to medical.services@allianz.com

For non Medical Assistance - Write to travel@allianz.com

24/7 Call Centre - +91 124 4343838

Travel Claims Missed Call number : +91 124 6174720

Kindly write to us at support@matrix.in for Good  Health declaration Form. Before your policy end date, you will be required to fill it and send it to us for policy extension, along with your original policy certificate.

In you are in age group 61 years to 70 years - Policy can be purchased online, on this website If you are 71 years and above - Write to us as support@matrix.in and we'll guide you with necessary document requirements and have the policy issued.No medical tests are required for Senior Citizens.  

Travel Insurance can be issued upon filling a Proposal form, along with a copy of your OCI / Work Permit  and your passport.Kindly write to us at support@matrix.in

- Medical Expenses include costs incurred in treatment of injury or disease outside india for following services but not limited to

·        Hospital Room, boarding and nursing

·        Use of Operation Theatre, emergency room and Ambulatory Medical Facility

·        Doctors’ Fees, physicians’ services

·        Laboratory tests

·        X-rays, CT/ MRI Scans etc.

·        Day care expenses

·        Out Patient Department expenses (OPD)

·        Local emergency medical transportation including ambulance services

·        Pharmacy bills for prescribed medicines and drugs

- Medical Evacuation – Provides for medically necessary evacuation of the Insured, to a medical facility in India.

- Repatriation of Mortal Remains: Provides for transportation necessary to return the deceased body to his/her place of stay or nearby cremation facility.

You can send a request to the Bajaj Allianz assistance team. Kindly
mention the city, pin code and country.

 Email ID - Medical.Services@allianz.com

For higher age (this varies according to plans) travellers, insurer extends an option to travellers to take a Travel and Medical Insurance, with
medical sublimit.

These sublimit are capping on per day Hospital Room and ICU rent,
Surgical treatment, Anesthetist Services, Physician’s visit, Diagnostic and pre admission testing and ambulance services.

Customers have an option to
pay a higher premium and take a policy without any such medical sublimit.

Yes, we can coordinate with the Insurer’s underwriter and arrange for a customised Quotation, with pre-existing disease cover.

Once approved, the pre-existing cover is not just restricted to when in a life threatening situation

You can email us name of pre-existing problem, since when this problem (Year) is and name/s
of medication that you currently on (prescription)

Along with Country of Visit, Travel Start and Return date to India and your Date of
Birth.

Write to us on support@matrix.in

Write to us on support@matrix.in 

if there is no change in the policy
premium by incorporating the corrections - Then the original policy is
endorsed. 

However, if due to the proposed
correction, the premium increases or decreases (e.g date of birth, travel dates
etc) - Then the original policy is cancelled 

and will have to be reissued.

In you are in age group 61 years to 70 years - Policy can be purchased
online, on this website 

If you are 71 years and above - Write to us as support@matrix.in and we'll guide you
with necessary document requirements and have the policy issued.

No medical tests are required for Senior Citizens.  

Currently the data balance may be checked by sending a mail at support@matrix.in