What is eSim?

The term "eSIM" simply means an embedded SIM card. There are no physical SIM cards involved and no physical swapping over required by you. An eSIM is basically a small chip inside your phone and works in a similar way to the NFC chip that's used for payment tech like Apple Pay and Google Pay

The information on an eSIM is rewritable, meaning you can decide to change your operator with a simple phone call. They're really easy to add to a data plan – connecting devices with eSIMs to a mobile account can be done in minutes. 


What all services can be used with Matrix eSim?

The product enables you to make or receive calls, send or receive SMS or use data.


How to buy plans for eSim?

We have a large range of prepaid plans specifically designed according to the travelers’ need. We provide country specific data or voice plan depending upon your destination country and data volume consumption. You can buy a data/voice plan depending on your requirement from the Matrix website at www.matrix.in.


How to activate the eSim?

On successful purchase of eSim you will receive a QR code on your email address provided at the time of booking, you need to scan the QR code to install the eSim on to your phone. Please do check if your phone is compatible for esim from list of compatible device for apple phones, android or other phones.  


What number will be my Mobile number? And can I use my existing mobile number?

We provide number basis the country of travel. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received on both the numbers, since your existing number is also in use for calls you will not miss any incoming calls on your existing number.


What is the validity of the plan?

Depending upon the plan you buy, the validity will come accordingly.

How do I top up my plan?

You may visit recharge@matrix.in, mention your matrix mobile number in the box provided and top it up.

Which countries are covered?

List of countries covered are mentioned as part of the plan that you buy.

Should I buy my eSim before travelling or when I arrive?

You can do it either ways.


Can I use the same eSim in different devices?

Once an eSim is installed in one device you can't reinstall it in another device.


Is the Samsung Galaxy S10 compatible with eSIM? 

No, Samsung Galaxy S10 does not support an eSIM.


Does the iPhone 10 support eSIM?

No, the iPhone 10 does not support an eSIM. The first apple phone to support an eSIM starts from iPhone XS and iPhone XR. All the previous models are not supported with eSIM.

Is the Huawei P40 pro+ compatible with eSIM?

No, only the P40 and P40 Pro models are compatible. 

How do I check my balance?

Please send a mail to support@matrix.in mentioning your order number, the support team will provide you the required details.