Buy online

Now 5G on eSIM

Instant activation, instant connection, instant communication

Experience the advantages of International SIM Card

Ease of Purchase

Hassle-free online purchase with a few clicks. Enjoy seamless connectivity on your adventures with just a few clicks, simplifying your travel experience.

Retain Existing SIM

Keep your existing number and enjoy the convenience of staying connected without the hassle of notifying everyone about a new one by retaining your Whats app number. Seamless communication and familiarity are at your fingertips wherever you go.

Save on Roaming

Unlock the freedom of international travel with Matrix SIM/eSIM, saving you from excessive international roaming charges while ensuring constant connectivity.

Experience the advantages of eSIM

No SIM Swapping

With eSIM, you never need to physically swap SIM cards again. Activate or switch cellular plans instantly, enhancing convenience and security. Enjoy seamless connectivity without the hassle of handling physical SIM cards.

QR Code on Email

QR codes in emails allow instant activation of cellular plans. Simply scan the code with your device to set up your eSIM effortlessly, without the need for physical SIM cards. Enjoy quick, convenient, and secure connectivity.

No Physical Store

With eSIM technology, you can activate your plan instantly without the need to search a physical store. This means no more time-consuming trips or waiting in line.

How to activate Matrix SIM or eSIM?

Order SIM/eSIM

Browse through the available plans, and select the one that best suits your needs. Complete the payment process using your preferred method, and you will receive a confirmation email once your order is successfully placed.

Receive SIM/eSIM

Your physical SIM card will be delivered to the address you provided during the order process via courier. If you opted for an eSIM, you will receive an email with a QR code and installation instructions for your device.

Complete KYC

As per the DOT guidelines, it is important to complete KYC for every user of the SIM/eSIM. In the order confirmation email, you will receive a link to upload your documents. Please complete your KYC by uploading the documents.

Activated

After successful KYC verification, the Matrix system will automatically activate your SIM card. You will receive an email confirmation once your SIM is activated and ready to use. This process generally take 10 min after the KYC.

How to check eSIM Compatibility?

✅ Dial *#06# and press the call

✅ Can you see your device’s eSIM unique identification number (EID)?

✅ if yes, your phone is eSIM compatible.

How to Install Matrix eSIM in iPhone?

Open Settings

Open settings and look for Mobile Services

Go to Mobile Service

In mobile Services see Add eSIM

Setup Mobile Services

In setup mobile service USE QR code

Open Photos

Open photos and look scan QR code of the esim

International SIM Card

Unlimited WhatsApp calling with high speed data

Uninterrupted local calls abroad and back home

Save huge cost on international roaming

Convenience of free home delivery

Optional Airport Pickup or Last mile Airport Pickup

International eSIM

Instant Activation

Delivery on email as QR code

No need to swap sim cards

No need to look for a physical store

Scan and Start

Travel Insurance

Customised for Leisure , Business and Education related Travel 

Covers Medical Expenses : Cashless and Reimbursement 

Covers Travel related inconveniences

Covers 1 day old child to our senior most citizens 

Australia Student Health Cover also available

Underwritten by Bajaj Allianz General Insurance Company Limited.

Forex Services

Products we offer:

Currency Notes

Prepaid Forex Cards

Send Money Abroad

Forex For Students

Application Fee Remittance

Tuition Fee Payment

Payment via Flywire

Forex Travel card

Forex for Personal / Living expenses 

How can we help?

FAQ

eSIM

What is an eSIM?

The term "eSIM" simply means an embedded SIM card. There are no physical SIM cards involved and no physical swapping over required by you. An eSIM is basically a small chip inside your phone and works in a similar way to the NFC chip that's used for payment tech like Apple Pay and Google Pay

The information on an eSIM is rewritable, meaning you can decide to change your operator with a simple phone call. They're really easy to add to a data plan – connecting devices with eSIMs to a mobile account can be done in minutes. 

eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the mobile phone network to the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to the mobile network.

What all services can be used with an eSim?

This product enables you to make or receive calls, send or receive SMS or use data.

How to buy plans for eSim?

We have a large range of prepaid plans specifically designed according to the travelers’ need. We provide country specific data or voice plan depending upon your destination country and data volume consumption. You can buy a data/voice plan depending on your requirement from the Matrix website at www.matrix.in.

How to activate the eSim?

On successful purchase of an eSim you will receive a QR code on your email address provided at the time of booking, you need to scan the QR code to install the eSim on to your phone. Please do check if your phone is compatible for esim from list of compatible device for apple phones, android or other phones.  

What number will be my Mobile number? And can I use my existing mobile number?

We provide number basis the country of travel. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received on both the numbers, since your existing number is also in use for calls you will not miss any incoming calls on your existing number.

What is the validity of the plan?

Depending upon the plan you buy, the validity will come accordingly.

Is my device eSIM compatible?

Ordering

How do I order a SIM or an eSIM?

You can simply select your product based on the country or countries you are travelling to. Please select the plan which is most suitable to you, and then select the form i.e. SIM or eSIM. In case you are still not sure which product to select, please give us a chance to help you by calling on the number mentioned on the home page or get is touch with us on live chat.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Others

How do I check my data balance?

Currently the data balance may be checked by sending a mail at support@matrix.in

Travel Insurance

Why do I need International Travel Insurance?

Travel and Medical Insurance covers unexpected medical situations and travel related inconveniences like passport loss, baggage delay, personal liability etc.

What medical situations are included in International Travel Insurance?

-Pre-existing diseases are not covered. 

- Covid related medical expenses are covered.

-Hospitalisation due to accident or sickness is Cashless, with USD 100 deductible

-OPD/ Emergency Room expenses have to be paid by you. You can claim reimbursement, upon your return to India. Applicable deductible is USD 100

What if my trip is cancelled or postponed after buying Insurance?

In both situations, please write to us for cancellation of policy, prior to your policy start date.The cancellation and refund process takes 4-5 business days.

Write to us on support@matrix.in

My details are incorrectly captured while buying Insurance. How do I have them corrected?

Write to us on support@matrix.in

If there is no change in the policy premium by incorporating the corrections - Then the original policy is endorsed. However, if due to the proposed correction, the premium increases or decreases (e.g date of birth, travel dates etc) - Then the original policy is cancelled and will have to be reissued.

Am abroad and need assistance, how do I contact the Insurer?

For medical assistance - Write to medical.services@allianz.com

For non Medical Assistance - Write to travel@allianz.com

24/7 Call Centre - +91 124 4343838

Travel Claims Missed Call number : +91 124 6174720

Am abroad and my trip is being extended by a few days. Can I extend my Travel Insurance policy?

Kindly write to us at support@matrix.in for Good  Health declaration Form. Before your policy end date, you will be required to fill it and send it to us for policy extension, along with your original policy certificate.

I am a Senior Citizen, how do I get Travel Insurance?

In you are in age group 61 years to 70 years - Policy can be purchased online, on this website If you are 71 years and above - Write to us as support@matrix.in and we'll guide you with necessary document requirements and have the policy issued.No medical tests are required for Senior Citizens.  

Am holding a Foreign Passport but am resident in India, can I get Travel Insurance for my upcoming International trip?

Travel Insurance can be issued upon filling a Proposal form, along with a copy of your OCI / Work Permit  and your passport.Kindly write to us at support@matrix.in