The term "eSIM" simply means an embedded SIM card. There are no physical SIM cards involved and no physical swapping over required by you. An eSIM is basically a small chip inside your phone and works in a similar way to the NFC chip that's used for payment tech. 

The information on an eSIM is rewritable, meaning you can decide to change your operator with a simple phone call. They're really easy to add to a data plan – connecting devices with eSIMs to a mobile account can be done in minutes. 

eSIM is a new standard developed by GSMA and used worldwide. eSIM allows users to access the mobile phone network to the device without using a physical SIM card. eSIM stores phone numbers, subscription packages, network configurations that allow your device to connect to the mobile network.

This product enables you to make or receive calls, send or receive SMS or use data.

We have a large range of prepaid plans specifically designed according to the travelers’ need. We provide country specific data or voice plan depending upon your destination country and data volume consumption. You can buy a data/voice plan depending on your requirement from the Matrix website at www.matrix.in.

On successful purchase of an eSim you will receive a QR code on your email address provided at the time of booking, you need to scan the QR code to install the eSim on to your phone. Please do check if your phone is compatible for esim from list of compatible device for apple phones, android or other phones.  

We provide number basis the country of travel. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received on both the numbers, since your existing number is also in use for calls you will not miss any incoming calls on your existing number.

Depending upon the plan you buy, the validity will come accordingly.

Check device compatibility

You can simply select your product based on the country or countries you are travelling to. Please select the plan which is most suitable to you, and then select the form i.e. SIM or eSIM. In case you are still not sure which product to select, please give us a chance to help you by calling on the number mentioned on the home page or get is touch with us on live chat.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

In case of a physical SIM card, the product is dispatched on the same day if the order is placed before 4 pm on a working day. For orders placed after 4 pm or on a non-working day, it is dispatched on the next working day. For more details please click here

You may please visit https://recharge.matrix.in/ to recharge Matrix SIM or eSIM.

Currently the data balance may be checked by sending a mail at support@matrix.in

Travel and Medical Insurance covers unexpected medical situations and travel related inconveniences like passport loss, baggage delay, personal liability etc.

-Pre-existing diseases are not covered. 

- Covid related medical expenses are covered.

-Hospitalisation due to accident or sickness is Cashless, with USD 100 deductible

-OPD/ Emergency Room expenses have to be paid by you. You can claim reimbursement, upon your return to India. Applicable deductible is USD 100

In both situations, please write to us for cancellation of policy, prior to your policy start date.The cancellation and refund process takes 4-5 business days.

Write to us on support@matrix.in

Write to us on support@matrix.in

If there is no change in the policy premium by incorporating the corrections - Then the original policy is endorsed. However, if due to the proposed correction, the premium increases or decreases (e.g date of birth, travel dates etc) - Then the original policy is cancelled and will have to be reissued.

For medical assistance - Write to medical.services@allianz.com

For non Medical Assistance - Write to travel@allianz.com

24/7 Call Centre - +91 124 4343838

Travel Claims Missed Call number : +91 124 6174720

Kindly write to us at support@matrix.in for Good  Health declaration Form. Before your policy end date, you will be required to fill it and send it to us for policy extension, along with your original policy certificate.

In you are in age group 61 years to 70 years - Policy can be purchased online, on this website If you are 71 years and above - Write to us as support@matrix.in and we'll guide you with necessary document requirements and have the policy issued.No medical tests are required for Senior Citizens.  

Travel Insurance can be issued upon filling a Proposal form, along with a copy of your OCI / Work Permit  and your passport.Kindly write to us at support@matrix.in