Indonesia, Malaysia, Singapore, Thailand eSIM

Please follow following steps to check your handset compatibility for eSIM:

✅ Dial *#06# and press the call

✅ Can you see your device’s eSIM unique identification number (EID)?

✅ if yes, your phone is eSIM compatible.

An eSIM works by digitally storing your carrier’s profile in your device, eliminating the need for a physical SIM card. It uses the device’s built-in technology to connect you to cellular networks, and you can activate it by scanning a QR code or inputting carrier settings manually.

1. To add an eSIM:

• Go to Settings > Mobile Data > Add Data Plan.
• Scan the QR code provided by your carrier or manually enter the details.
• Once scanned, follow the prompts to activate the eSIM and assign it for data or calling purposes.

1. iPhones can support multiple eSIMs, but only a limited number can be active at a time. For example:

• On iPhone 13 and newer models, you can use up to 2 eSIMs at once (or 1 physical SIM and 1 eSIM for dual-SIM functionality).
• Older models, like iPhone XR and XS, support only 1 eSIM alongside a physical SIM.

1. To transfer an eSIM between iPhones:

• On the old iPhone, go to Settings > Mobile Data, and remove or deactivate the eSIM.
• On the new iPhone, open Settings > Mobile Data > Add Data Plan, and scan the QR code provided by your carrier.
• You can also check with your carrier for any automatic eSIM transfer options, depending on their services.

Transferring your eSIM to a new iPhone involves a few steps:

• On your old iPhone, go to Settings > Mobile Data, and choose to delete or transfer the eSIM.
• On your new iPhone, go to Settings > Mobile Data > Add Data Plan, and scan the same QR code provided by your carrier.
• If your carrier supports automatic transfer, they may send the eSIM to your new phone directly after you log into your carrier account.

To activate an eSIM on iPhone:

• Go to Settings > Mobile Data > Add Data Plan.
• Use the camera to scan the QR code provided by your carrier, which will automatically download the eSIM profile.
• Once downloaded, follow the on-screen instructions to complete the activation, and assign the eSIM as your default for data or calls.

To activate an eSIM, follow these steps:

• Obtain a QR code from your carrier.
• Open Settings > Mobile Data on your device, and select Add Data Plan.
• Scan the QR code, and your phone will download the eSIM profile and activate the plan.
• After activation, you can manage the eSIM from the Mobile Data section in your settings.

Converting from an eSIM to a physical SIM is typically handled by your carrier. You’ll need to:

• Contact your mobile service provider and request a physical SIM.
• They will deactivate the eSIM and provide you with a physical SIM card, which you can insert into your phone.
• Once the physical SIM is inserted, it will automatically connect to your carrier’s network.

To transfer an eSIM between phones, you need to deactivate it from your current device and activate it on the new one. Here are the steps:

• On your current device, go to Settings > Mobile Data and delete or deactivate the eSIM.
• On your new phone, go to Settings > Mobile Data > Add Data Plan and scan the same QR code provided by your carrier.
• If your carrier supports eSIM transfer, they may allow you to do this directly via their app or website. Some carriers require you to contact customer service for reactivation.

Depending upon the plan you buy, the validity will come accordingly.

We provide number basis the country of travel. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received on both the numbers, since your existing number is also in use for calls you will not miss any incoming calls on your existing number.

On successful purchase of an eSim you will receive a QR code on your email address provided at the time of booking, you need to scan the QR code to install the eSim on to your phone. Please do check if your phone is compatible for esim from list of compatible device for apple phones, android or other phones.  

We have a large range of prepaid plans specifically designed according to the travelers’ need. We provide country specific data or voice plan depending upon your destination country and data volume consumption. You can buy a data/voice plan depending on your requirement from the Matrix website at www.matrix.in.

This product enables you to make or receive calls, send or receive SMS or use data.

After you buy your Global (60 countries) eSIM, Matrix sends the QR code to your email within seconds.
Scan it with your phone’s camera, wait for installation, and the plan will activate automatically once you reach the country.

Just pick your plan on Matrix, complete the payment, and the QR code lands in your inbox within seconds. Scan it once, let it install, and you’re done. The best part? You don’t have to activate anything manually, the Global (60 countries) eSIM switches on automatically when your phone picks up a local network.

The Global (60 countries) eSIM plans start at ₹100, which is great if you just need basic data for maps, cabs, and messages. From there, you can choose anything from 1GB to 40GB, or even go for an unlimited plan if you’re staying longer or need heavier usage. Each plan runs for 7, 10, 14 and 28 days, so it’s easy to match it with your trip.

Buying a local SIM sounds easy until you’re actually there, long queues at the airport, passport checks, different plans, and a lot of back-and-forth. An eSIM skips all of that. You set it up in India, land in any of the 60 countries, and your phone connects to the local network on its own.

Yes, the Matrix Global (60 countries) eSIM works across almost all major location because it connects to top local networks, so your phone stays connected without you switching SIMs or changing settings.

Yes, Matrix Global (60 countries) eSIM supports hotspot on most of the limited-data plans, so you can share your internet with your laptop or another phone whenever you need to. The only thing to keep in mind is that hotspot isn’t available on some unlimited plans because of the fair-usage rules in the Global (60 countries).

Yes, you can recharge your Global (60 countries) eSIM anytime during your trip. If you’re running low on data or your plan is about to expire, you can simply buy another pack online and it gets added right away. No need to visit a store or switch SIMs, you handle everything from your phone, and your connection stays uninterrupted.